Frequently asked questions
What are the prices for scuba diving, sailboats and wave runners or jet skis?
You can find all the information you need on our water sports services by visiting the websites of our suppliers:
How much is it to hire a babysitter?
Approximately $25 USD for the first hour and $10 USD for each additional hour. It is necessary to reserve this service in advance.
Is there a medical service at the Hotel?
We have a medical service available 24 hours a day at our hotels.
Is it possible to call the United States and vice versa from the hotel room?
Yes, the rooms have a direct dial facility.
What is the electrical voltage in the Hotel?
The voltage of our hotels in Mexico is 110 W, but there are voltage adaptors on sale in the shops.
Will my mobile phone/digital camera charger work?
Yes, but you may require a voltage adaptor, which are available in the shops ($2 USD)
How often are the towels changed every week?
Towels are changed every day.
Is the swimming pool at the Hacienda Jr Suites at the Sandos Playacar Beach Resort suitable for children?
Yes, the depth is 1.20 m
The Sandos Playacar Beach Resort has a swim-up bar ?
No, but the hotel Sandos Playacar Riviera has a swim-up bar and the clients of the Sandos Playacar Beach will have free access to this bar.
Which beer do they serve at the Sandos Caracol ?
In all the Sandos hotels in Mexico they serve XX Lager.
When I have a reservation for the Sandos Caracol, do I have my transfer to the airport or hotel inclusive ?
You have your transfer from the airport Cancun to the Sandos Caracol and to the other Sandos Hotels in Riviera Maya when you are a Sandos4U member and have made your reservation via our website or directly with our reservation department.
Do you offer something special for honeymooners ?
We have our Romantic Package, booking a room of the superior class you will have it for free.
